Refund of ticket is implemented for a one year from the date of issue if transportation had not started and for one year from the date of departure at first point of transportation. According to the rules of some tariff refund is impossible.
Flight coupons are valid for refund only in strict sequence of route indicated in your ticket. In case of refund of unused ticket issued on excursion and special tariffs, the charge for cancel from seat is paid in amount of:
For CIS and domestic flights
- In case of refund less than 24 hours and not later than 3 hours before departure of flight - 10 % of normal tariff, applicable for return section
- In case of refund less than 3 hours before departure of flight and after flying aircraft - 25 % of normal tariff, applicable for return section.
For international flights
- In case of refund less than 72 hours and not later than 24 hours before departure of flight - 25 USD
- In case of refund less than 24 hours before departure of flight and after flying aircraft - 50 USD (or equivalent in local currency), if there is anything said in effective rules of tariffs.
The charge for cancel of the seat after setting time limit for ticket, issued for any directions of carriage on normal tariff is not paid.
When you make the reservation or change the conditions of carriage after the ticket purchase, please require the airline or your travel agent in respect of the fare so that they may assist you in complying with the restrictions that may exist. Failure to comply with the recommendations may cause additional expenses. In some cases, special fees may be charged for changing the booking conditions or canceling the special fare tickets.