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FAQ about flights:
 
Passenger's ticket
Refund of ticket
Check-In
Rules of transportation
Important liquids carry-on information
Traveling with children
Transportation of small animals and birds
Dangerous things in passenger's luggage
Baggage transportation
Baggage
Baggage delivery delay
Damage of baggage
Any of items is lack
Basic customs ruls
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Offices of Uzbekistan Airways abroad
Uzbekistan Airways Timetable
 
 
 
 

 

Baggage

Main rules of reception of luggage

    1. The passenger luggage accepted to transportation, can contain subjects, property or other property that are necessary for the passenger for use, and also for maintenance of its convenience and comfort in travel.

    All luggage should be properly packed into serviceable suitcases or luggage bags with handles for transportation, capable to provide safety of the contents placed in them during transportation.

    2. During reception of luggage to transportation it is necessary to weigh it, to check safety of packing, to specify in the ticket quantity of places and weight of the registered luggage and to give out coupons of luggage labels

    3. The luggage is accepted at a rack of registration on the basis of the shown passenger ticket. It can be issued up to one of following items:

- The first item "stop-over";

- Item up to which there is a confirmed booking or the inquiry on стыковочный flight is made;

- Item in which the passenger wishes to receive all registered luggage or its part;

- Item of joining where transportation of luggage from one airport in another is necessary. If the carrier does not provide delivery of transfer luggage;

- A terminal point of the purpose specified in the passenger ticket.

    4. The passenger can take with itself in interior of an air vessel under the responsibility hand luggage (bags and so forth), which is accepted to transportation on account of norm of transportation of free-of-charge luggage.

Baggage transportation

Passengers, who paid not less than 50% of tariff for transportation, have the following free baggage allowance:
-  First class            45 kg
-  Business class       35 kg
-  Economy class      25 kg

On the routes:

Tashkent - Moscow - Tashkent, have the following free baggage allowance:
-  First class            45 kg
-  Business class       40 kg
-  Economy class      30 kg

Tashkent - Istanbul - Tashkent, have the following free baggage allowance:
-  First class            50 kg
-  Business class       45 kg
-  Economy class      40 kg

Tashkent - Seoul - Tashkent, have the following free baggage allowance:
-  First class            60 kg
-  Business class       45 kg
-  Economy class      35 kg

    Excess luggage transportation, also a special luggage (animals, sports equipment, luggage exceeding fixed norms) are paid according to tariff for excess and special luggage.

    During transportation by route Tashkent-New-York-Tashkent (with any points of intermediate) the passenger who paid not less than 50% of tariffs and in spite of class of service, are admitted free transportation 2 registered seats of luggage, dimension of each one must not exceed 160 cm, and weight - 30 kg. Please note that the weight of the articles may not be averaged out. This means that, should any of the articles exceed 30 kg an extra charge will be incurred for excess weight - even if another article weighs less than 30 kg. Infants under two years of age are carried at 10 per cent of tariffs and transport free luggage norm is 1 seat, dimension of which does not exceed 50-40-25 (115 cm) and 1 folding baby-carriage.

    For each additional seat, also for exceeding limited dimensions and weight of luggage piece, the rate on excess luggage with amount 108 US dollars (or equivalent in local currency) are paid.

    Additionally, it is admitted for passenger to transport hand luggage which weight must not exceed 8 kg, and its maximum dimensions must not exceed 50-40-25 (115 cm).

    Airline is not responsible for fragile, valuable and perishable things transported as checked baggage.

    Passenger must carry money and documents with him not including them into checked baggage.

Dangerous things in passenger's luggage

    To avoid misunderstandings, you should get the information about the procedure of transportation dangerous goods by aircraft, which you have in you ticket. In point of guarantee passenger's security on flights Uzbekistan Airways, it is prohibited to carriage in cabin as a hand luggage following goods: scissors, knives, make-up things, and others.

The subjects, which are not accepted to transportation

    To avoid misunderstandings, you should get the information about the procedure of transportation dangerous goods by aircraft, which you have in you ticket. In point of guarantee passenger's security on flights Uzbekistan Airways, it is prohibited to carriage in cabin as a hand luggage following goods: scissors, knives, make-up things, and others.

The subjects, which are not accepted to transportation

    To transportation as luggage are not accepted:

- Subjects and substances which can be dangerous to the plane, the passengers, a property of airline being onboard the plane or passengers;

- Subjects, which transportation it is forbidden by laws and rules of the state, from territory, on territory or through which territory transportation is carried out

    From reasons of safety following dangerous subjects and substances are not accepted to transportation as luggage:

- Explosives, an ammunition, pyrotechnic means;

- Gases (inflammable, not inflammable, poisoning, compressed gases, gases for household using (butane-prosir), etc.);

- Inflammable liquids: fuel for lighters, paints, thinners, acetone, gasoline, tests of mineral oil, menthol, a methyl ether, a brake liquid and all other inflammable liquids;

- Inflammable firm substances: substances which from action on them waters allocate heat and combustible gases that can cause spontaneous ignition and a fire; phosphorus white, yellow, red and all other substances concerning a category of inflammable firm substances;

- Peroxides organic;

- Poisonous and poison gases in the liquid or firm condition, packed into any container;

- Caustic and corrosion substances, strong inorganic acids (hydrochloric, sulfuric, nitric, etc.;

Transportation of plants

    Flowers, plants, dried plants, branches of trees and bushes are accepted to the international transportation as luggage if it is not forbidden by quarantine rules of the countries of a departure, transfer, purpose and at presence of the quarantine certificate if it is required.

Transportation of small animals and birds

    Small animals and birds are admitted for transportation only after fulfillment appropriate rules of a country of departure, transit, destination, and only certificates and admission required by veterinary officials are had. Transportation of small animals and birds is not including admitted norm of carriage and is paid due to tariffs for excess luggage.

    Following animals are admitted for transportation in passengers cabin:

- Dogs, cats, monkeys, birds whose mass together with container (cage) must not exceed 8 kg. If the mass exceeds 8 kg animals and birds must be transported in cargo compartments of aircraft only.

- Guide dogs belonging to blind and deaf passengers with no limitation in mass but having dog-collar and muzzle and they are tied at the feet of their passengers.

Claims

    In case of baggage delivery delay, you should inform about it Baggage Lost and Found immediately after baggage delivery of your flight has been an end. Also you should present the rest of the pieces of baggage you have got (if you have such ones) for weighing and setting the difference between the weights of baggage you gave for transportation and baggage you have got in fact.

    Searching of your baggage will be go on within 21 days. During this term, you may present the written claim on for delay of baggage delivery. If baggage won't be found within 21 days, you may present the written claim on losses reimbursement for missing baggage.

    Claim management of airline will consider the claim and will advise the passenger of the results of its deliberations within 3 months or 6 months if an overseas carrier is involved.

    In case of damage of baggage, you may present the written claim on losses reimbursement immediately on damage reveal and not later than 7 days after getting baggage.

    In case, if any of items is lack, you may present the written claim on losses reimbursement immediately on reveal of lack and not later than 7 days after relevant flight